Emergency Repairs

In accordance with the RTA, please refer to the below list in order to determine what is classed as an emergency repair:

Emergency repairs include the following:

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory service
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to the property
  • a failure or breakdown of an essential service or hot water, cooking or heating appliance
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
  • a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

If you require Emergency Repairs, please contact Lawrence Cercone urgently on 0449 665 661.

If your emergency has occurred after business hours, please leave a detailed message which we will respond to as soon as possible. If an after hours emergency repair request has not been responded to in the required time frame, please refer to your tenancy agreement for the contact details of our emergency repairs tradesman list.

For all After Hours Emergencies please contact 0402 907 575 and leave a detailed message which will be responded to as soon as possible.

Further information can be found at the RTA website at www.qld.gov.au or by contacting your Property Manager.

RTA Fast Facts:

  • A tenant/resident must notify the lessor/agent or manager in writing of the need for an emergency. repair. In an emergency the nominated repairer can be contacted directly if the lessor/agent or manager is unavailable.
  • If there is a nominated repairer, they should be listed on the Tenancy Agreement.
  • If the lessor/agent/manager or the nominated repairer cannot be contacted, the tenant can arrange a suitably qualified person to carry out the repair. The tenant can pay the repairer themselves and get the money back from the lessor/agent/manager or get the repairer to bill the lessor/agent/manager. They should forward all receipts to the lessor/agent/manager who must pay them back within 7 days.
  • for emergency repairs the cost must not exceed the value of two weeks rent. If the tenant pays
  • If the tenant and lessor/agent/manager do not agree about the emergency repairs, or if the lessor/agent/manager has not reimbursed the tenant within 7 days, they can apply to the Tribunal for a ruling.

Got any questions regarding your tenancy? Contact your Property Manager.

It is our aim to ensure that your tenancy experience a pleasurable one, therefore if you have any queries or concerns during the term of your tenancy, please don’t hesitate to give our friendly staff a call or send us an enquiry.

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