TENANTS

Tenants

If you are searching for your next rental home please contact our office for a copy of our current Rental List which can be emailed, faxed or posted to you for your convenience.

If you wish to apply for one of our properties currently listed for rent, please contact our office or simply download a copy of our Tenancy Application Form.

DOWNLOAD FORM

Tenancy Application Form

For current tenants of NCL Property Management, the following links may provide you with some answers to frequently asked questions regarding a residential tenancy.

In the event we have not answered your queries below, please contact your Property Manager who will be glad to assist you with any queries you may have.

Remember, it is our aim to ensure that your tenancy experience a pleasurable one, therefore if you have any queries or concerns during the term of your tenancy, please don’t hesitate to give our friendly staff a call!

Maintenance Requests

Emergency Repairs

Keys

Routine Inspections

Rent Arrears

Renewing Your Lease

Vacating

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Current Vacancies

For Rent
  • All
  • Rent
Rent

8 Milbrook Crescent, Pimpama QLD 4209

  • 0
  • 4 Beds
  • 2 Baths
  • 2 Garages

LARGE 4 Bedroom with AC & Separate Living Room This spacious property is ideally situated in The Meadows estate, only a few minutes from the M1 providing easy access to...

Rent

16 Radke Road Bethania QLD 4205

  • 0
  • 4 Beds
  • 2 Baths
  • 2 Garages

INSPECT 18/8/17 11:45am - 12:00pm & 19/8/17 11:15am - 11:30am   Brand New 4 Bedroom with Security Screens & Air Con Features include; - Modern kitchen with overhead cupboards, stone...

Rent

1 Danbulla Street Pimpama QLD 4209

  • 0
  • 4 Beds
  • 2 Baths
  • 2 Garages

INSPECT 16/8/17 - 4:15pm - 4:30pm & 19/8/17 10:00am - 10:15am Quality Home in Quiet Exclusive Estate - Swimming Pool, Security, Front Lawn Maintenance Included!   Greens Estate Pimpama. Unwind...

Rent

9 Ellenborough Avenue Ormeau Hills QLD 4208

  • 0
  • 4 Beds
  • 2 Baths
  • 2 Garages

INSPECT: 16/8/17 3:30pm - 3:45pm & 19/8/17 10:30am - 10:45am   LARGE Four Bedroom with Air Con & Separate Living Room   Located in the "Ormeau Ridge" estate which is...

Rent

12 Canungra Street South Ripley QLD 4306

  • 0
  • 4 Beds
  • 2 Baths
  • 2 Garages

INSPECT 16/8/17 2:00pm - 2:15pm & 19/8/17 12:20pm - 12:40pm Brand New Four Bedroom with Air Con – Providence Estate   Gorgeous brand new 4 bedroom house with air conditioning...

Rent

37 Alesana Drive Bellbird Park QLD 4300

  • 0
  • 4 Beds
  • 2 Baths
  • 2 Garages

INSPECT: 19/8/17 - 1:00pm - 1:15pm   Brand New LARGE Four Bedroom with Ducted Air Con & Separate Living Gorgeous near new 4 bedroom house with ducted air / heating...

MAINTENANCE REQUESTS

All requests for routine maintenance and repairs must be submitted to NCL Property Management in writing. Please use the Maintenance Request Forms which are located in your welcome pack or  alternatively you can download a copy and submit to our office via fax, email or post.

Maintenance Request Form

Emergency Repairs

In accordance with the RTA, please refer to the below list in order to determine what is classed as an emergency repair;

Emergency repairs include the following:

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory service
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to the property
  • a failure or breakdown of an essential service or hot water, cooking or heating appliance
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
  • a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

All other repairs are considered to be routine repairs.

If you require Emergency Repairs, please contact your Property Manager who will be able to assist you.

For all After Hours Emergencies please contact 0402 907 575 and leave a detailed message which will be responded to as soon as possible.

Further information can be found at the RTA website at www.qld.gov.au or by contacting your Property Manager.

RTA Fast Facts

  • A tenant/resident must notify the lessor/agent or manager in writing of the need for an emergency. repair. In an emergency the nominated repairer can be contacted directly if the lessor/agent or manager is unavailable.
  • If there is a nominated repairer, they should be listed on the Tenancy Agreement.
  • If the lessor/agent/manager or the nominated repairer cannot be contacted, the tenant can arrange a suitably qualified person to carry out the repair. The tenant can pay the repairer themselves and get the money back from the lessor/agent/manager or get the repairer to bill the lessor/agent/manager. They should forward all receipts to the lessor/agent/manager who must pay them back within 7 days.
  • for emergency repairs the cost must not exceed the value of two weeks rent. If the tenant pays
  • If the tenant and lessor/agent/manager do not agree about the emergency repairs, or if the lessor/agent/manager has not reimbursed the tenant within 7 days, they can apply to the Tribunal for a ruling.

EMERGENCY REPAIRS

If you require Emergency Repairs, please contact Carla Lindsay urgently on 0402 907 575. If your emergency has occurred after business hours, please leave a detailed message which we will respond to as soon as possible. If an afterhours emergency repair request has not been responded to in the required time frame, please refer to your tenancy agreement for the contact details of our emergency repairs tradesman list. In accordance with the RTA, please refer to the below list in order to determine what is classed as an emergency repair;

Emergency repairs include the following:

  • a burst water service or a serious water service leak
  • a blocked or broken lavatory service
  • a serious roof leak
  • a gas leak
  • a dangerous electrical fault
  • flooding or serious flood damage
  • serious storm, fire or impact damage
  • a failure or breakdown of the gas, electricity or water supply to the property
  • a failure or breakdown of an essential service or hot water, cooking or heating appliance
  • a fault or damage that makes the property unsafe or insecure
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
  • a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property

KEYS

Accidents can happen!

If you have accidentally locked yourself out of your property, during business hours you can always contact our office to collect a set of keys to get you back inside. Should this occur outside of our business hours, you will be responsible to arrange for a locksmith to attend.

 

Suggested Locksmiths:

  • Australian Lockmasters Mobile Service (07) 5520 2066 or 0417 726 484
  • SPL Security Solutions 07 5588 8111

If you have lost or damaged your set of keys and or remotes, you are responsible to have them replaced by a locksmith.

RENT ARREARS

NCL Property Management has very strict procedures in place regarding rent arrears.

We require that all rent payments are received at our office before the due date as nominated on your tenancy agreement.

In an event where you will be late making a rent payment, it is very important that you notify your Property Manager in advance.

In the event that your rent arrears escalate to 7 days, you will be issued with a Form 11 Notice to Remedy Breach, in accordance with legislation, which will ask that all outstanding monies are paid within the following 7-day time frame.

Further to a Notice to Remedy Breach being issued, if payment has not been received by the date which the notice expires (on the 15th day), our office will issue you with a Form 12 Notice To Vacate in accordance with legislation. This notice will advise that you have 7 days to vacated the property and pay all outstanding rent in full.

In the event that you default on your tenancy agreement and are issued with a Notice To Vacate with rent outstanding, your details will be lodged with a National Tenancy Default Database for future prospective landlords or Agents to gain information from.

This situation should be avoided at all costs, therefore it is very important that you make every effort to stay in advance with your rent payments at all times. If you foresee a delay with meeting a rental payment before the due date, please contact your Property Manager immediately to discuss.

ROUTINE INSPECTIONS

Our office will carry out routine inspections every 3 months during your tenancy.

We will always ensure to give you a minimum of 8 days’ written notice of our intention to carry out a routine inspection, and generally will give a 2-hour time frame for our visit on the date of inspection.

In the mail & via email, you will receive a Form 9 Entry Notice detailing the date and time of our upcoming inspection, along with a Routine Inspection Checklist, which allows you to highlight any areas of concern or any maintenance items in the premises which require attention. We ask that you kindly complete and leave this checklist on your kitchen bench for collection if you will not be home during the time of inspection.

Your presence during a routine inspection is welcome, however not necessary as we have an office set of keys for access to the property.

RENEWING YOUR TENANCY AGREEMENT

We ask that you contact our office at least 2 months prior to your lease expiring in order to indicate your intentions regarding the tenancy and whether or not you wish to renew the lease for a further term.

Once our office has been notified of your intentions, we will then proceed to negotiate a tenancy renewal with the owner of the property, and will prepare tenancy documentation which will require signing by all tenants.

Should a rent increase be implemented at the time of the new tenancy term, you will be given 2 months’ notice in writing of the increase, in accordance with legislation.

Should the Lessor decide not to renew the tenancy for a further term, you will also be given a minimum of 2 months’ notice to vacate in writing, in accordance with legislation.

VACATING

In the event that you decide to vacate the property at the end of your lease, you are required to give our office a minimum of 2 weeks written notice of your intention to vacate, including a Form 13 as well as a Notice of Intention to Vacate. These forms are both located in your welcome pack.

It is very important that you contact our office to advise that you will be submitting a Notice To Vacate, should this be the case.

Your requirements regarding vacating, cleaning and other responsibilities before you vacate your property are detailed in your Vacate Checklist which is located in your welcome pack. Please also refer to the Maximise Your Bond form for information on ways to ensure minimal to no deductions from your bond once you have vacated the property.

You will also be responsible to ensure that all keys for access to the property are returned to our office by close of business on your nominated vacate date, which will ensure that you are not charged for additional days rent.

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